Refund Policy

At Durable, we strive to provide high-quality software products that help you achieve your business goals. Our official refund and return policy is outlined below. By purchasing our products, you agree to the terms set forth in this policy.

1. General Refund Terms (30 Days)

Durable offers a refund or replacement for products within 30 days from the date of purchase. However, this is not a "no-questions-asked" guarantee. To be eligible for a refund, you must provide evidence that you have attempted to use the product but encountered technical issues that we could not resolve.

Specifically, you must provide proof of attempting to make the product work for you (e.g., a screenshot of an Durable website you created, a blog post attempted, or a campaign setup). If the product has a technical error that prevents you from using it properly, and our support team cannot fix it, you will be eligible for a refund.

After 30 days, all sales are final, and no refunds will be issued.

2. Recurring Billing & Subscriptions

For products with recurring billing (subscriptions):

• Cancellation: You may cancel your subscription at any time. Cancellation will stop any future rebills, but it does not automatically generate a refund for previous payments.
• Refunds: If you request a refund within the 30-day window, we may refund the most recent payment only. A refund on a recurring product will result in the immediate cancellation of your subscription.
• Partial Periods: We do not offer refunds or credits for partial months, quarters, or years of service upon cancellation.

3. Non-Refundable Situations

We are under no obligation to provide a refund in the following situations:

• You simply changed your mind about the product.
• You purchased the product by mistake.
• You lack the sufficient technical expertise to use the product.
• You are experiencing a personal emergency.
• You are requesting a refund based on "goodwill."
• Support Extensions/Upgrades: Any purchases of additional support, support extensions, or upgrades are non-refundable. (Note: One-time fee purchases include 12 months of support/updates by default).

4. License Revocation

You are not permitted to continue using, exploiting, or distributing the product (assets) in any form. Continuing to use products for which you have received a refund is a violation of applicable intellectual property rights laws.

5. Abuse of Policy

Customers requesting serial or repeated returns will be blocked from making further purchases. Durable reserves the right to revoke the return privileges of any customer who violates the terms of use or abuses our refund policy.

6. Refund Processing

Please note that refunds typically take 3-4 business days to be processed and appear in your account. While we usually process the approval on the same day, your bank or payment provider may take additional time to reflect the credit. Refunds can only be credited back to the original method of payment.

7. How to Request a Refund

To submit a refund request, please create a support ticket via our Help Desk.

• Subject Line: Please use "Refund Request" as the title of your ticket.
• Reason: To serve you better, please explain why you want a refund and provide us with an opportunity to help fix the issue first.

When you contact us, our first response will be to offer technical support to ensure the product is working correctly for you.